COVID-19 SHIPPING DISCLAIMER

As we continue to navigate shipping difficulties and supply chain issues associated with the wake of Covid-19, please note that ship dates are estimates only. We continue to aim to ship orders in a timely manner, however shipping windows may be extended and are not guaranteed to be delivered when expected.

SHIPPING POLICIES
Lead time and shipping varies depending on the product. For in stock decor, we strive to ship within 48 hours of purchase, unless noted otherwise. Information for lead times will be specified in each product description. Once your order has been processed in our warehouse, we cannot make changes to the order.

DOMESTIC SHIPPING RATES (ITEM WEIGHT = SHIPPING CHARGE)
Total Weight of <10lbs = $9.95 Shipping Charge
Total Weight between 11-20lbs = $19.95 Shipping Charge
Total Weight between 21-40lbs = $29.95 Shipping Charge
Total Weight between 41-60lbs = $39.95 Shipping Charge
Total Weight between 61-80lbs = $49.95 Shipping Charge
Total Weight between 81-100lbs = $149.95 Shipping Charge
Total Weight between 101-149lbs = $199.95 Shipping Charge
Total Weight between 149-199lbs = $299.95 Shipping Charge

NON-DOMESTIC SHIPPING
Unfortunately, at this time we are unable to ship internationally or to Alaska, Hawaii, or Puerto Rico. If you have any questions, please contact [email protected]

OVERSIZED/FRAGILE SHIPPING & HANDLING BY 3RD PARTY DELIVERY SERVICE

Oversized and/or fragile items, such as sofas or large mirror, may be delivered by a 3rd party carrier. Curbside delivery is the option included with your shipping fee. Should you choose to request a white glove (in-home) delivery, you will need to arrange that service with the 3rd party carrier when they call to arrange delivery or you may email [email protected] before your purchase to arrange a white glove shipping quote. You will be responsible for any additional delivery fees incurred.

3RD PARTY DELIVERY DAMAGE ISSUES

It is your responsibility to inspect the furniture upon delivery and document any damages on the Bill of Lading prior to acceptance. Most damages can be easily repaired within your home, as such, we encourage customers to not refuse delivery unless there is major damage or defect. If delivery is refused due to damage, it can take up to 2-3 weeks to repair and re-deliver. If there is damage to your delivery, please notify us immediately by email at [email protected] and we will work with you to get the furniture repaired ASAP. We reserve the right to make repairs using a reputable local furniture doctor, at our discretion, prior to issuing a return authorization.

Damage claims must be received within 48 hours of delivery and noted on the Bill of Lading (aka, the delivery paperwork). Furniture refused for anything other than damage (ex: Size or Buyers Remorse) will be exchanged for store credit only. Furniture refused due to non-damage or defect related feedback will be issued a store credit as refund, less the original shipping and handling fee charges, a 25% restocking fee, and any return shipping fees.

RETURN POLICIES

Mickler & Co. Design Studio accepts returns for Decor & Textile items (located under the Decor & Textile sections on this website), which include decorative accessories and textiles (excluding rugs) within 14 days of delivery for exchange or refund. Please email [email protected] within 14 days of delivery to request a return authorization and pre-paid shipping label. Delivery/Shipping charges are non-refundable and return shipping costs will be deducted from your refund amount.

RUG RETURNS

Unless otherwise noted in the product description, rugs can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs, and a 15% restocking fee. The rug must be unused, undamaged, and in its original packaging. Please allow 10-14 days for return of payment.

LIGHTING RETURNS

Unless otherwise noted in the product description, lighting (table & floor lamps) can be returned within 14 days of delivery for exchange or refund. Our customers are responsible for return shipping and refunds are minus original shipping costs, and a 20% restocking fee. The lamp must be unused, undamaged, and in its original packaging. Please allow 10-14 days for return of payment. Returns due to defects or damages must be made within 14 days of delivery. Returns due to anything other than damage or defect (ex: buyers remorse or size) will be made available via store credit, less original shipping and handling fees, a 20% restocking fee, and any return shipping.

DAMAGED OR INCORRECT ITEM DELIVERED

Sometimes warehouse mixups happen or the delivery truck took a turn too fast and we want a chance to make it right. Please contact [email protected] your issue and we’ll get it sorted out. Damage claims must be received within 48 hours of delivery. Returns due to defects or damages must be made within 14 days of delivery. We reserve the right to make repairs by a reputable furniture doctor, at our discretion, prior to issuing a return authorization.